Shopping Guide

Shopping Flow

STEP1. shopping cart

Select products on the product page and add them to your shopping cart.

Check the items in your shopping cart, and if you are satisfied, click "Proceed to Purchase" to proceed to the next step.

STEP2. member login

If you have already registered as a member

Please login with the email address and password you entered during registration.

If you are not a registered member

Click the "Create Account" button to proceed.
You can shop without "Member Registration", but your order history and information will be stored for your convenience.

Members are also eligible for various special offers.
Please register for the "Mail Magazine" as well.

Please check FAQ about account and login.

[To confirm or change your registered e-mail address

If you have forgotten your e-mail address or would like to change it, please check our FAQ.

Please select a shipping address.
If you are entering a new address, please select "Use new address" and enter your new address.
Click on "Proceed to Shipping Method Selection" and if you are satisfied with the shipping information, click on "Proceed to Payment".

STEP4: Select payment method and billing address

You can choose between credit card payment and bank transfer as your payment method.
For credit card payment, please enter your credit card information.
When you have finished entering your credit card information, check the details and click "Pay Now" to confirm your order. (In case of payment by bank transfer, please click "Order Complete")

STEP5. complete your order

The order process is complete.
After completion, you will receive an e-mail confirming your order. *In case of bank transfer, you will be informed of the bank transfer information.

If you do not receive the confirmation email after one day, please contact us through the Contact Us page.

About e-mail settings

Depending on your e-mail settings, our e-mails may be blocked or sorted into junk mail.
Please check your e-mail settings.
E-mail from: *Send by: *Send by: *Send by
Please set up your e-mail address to receive e-mails from the domain "ecru-forest.com".

About Payment

*Smartphone payments are now available.
　PayPay, LINE Pay, au PAY

Our online store accepts the following payment methods

Credit card payment

Types of cards accepted

VISA, JCB, MasterCard, American Express

Our website uses a security system called SSL. All of your important credit card information is encrypted before transmission.

Please note

When paying by credit card, we will obtain your card authorization on the website when you place your order.
Please note that without authorization, your card will not be used and your order will not be confirmed.

Please note that we may ask you to change to another payment method depending on your usage status.

Number of Payments]: 1 time

Bank Transfer

Japan Post Bank, Sumitomo Mitsui Banking Corporation, Rakuten Bank

After placing an order, you will be notified of the total amount and bank transfer address by e-mail. Please be sure to check them.
We ask that you make your payment within 5 days.
Your order will be shipped upon confirmation of payment.
Please note that bank transfer charges are the responsibility of the customer.

Shipping Method and Charges (within Japan)

Domestic shipping: Free shipping for orders over 8,800 yen.
Hokkaido and Okinawa: 1,100 yen or more

Click Post: 200 yen (flat rate nationwide)

(Reference: Stamps are just barely possible with Click Post due to their thickness. Please note that this is simple packaging.

If the item does not fit in one delivery, we will change to the cheapest shipping method, such as two delivery methods, LetterPack Plus, or courier service.
Please note that the total amount may change, in which case we will contact you by e-mail for the additional cost.

The package will be delivered to your mailbox within 1 to 2 days after delivery.
Please let us know if you would like a delivery note.

Letter Pack Plus: 520 yen (flat rate nationwide)

Delivery will be made in person within 1 to 2 days after shipment.
It may take a few more days if the delivery address is far away or in some areas such as remote islands.

Home delivery service

990 yen
All over Japan except Hokkaido and Okinawa

1,607 yen
Hokkaido and Okinawa

Face-to-face delivery will be made within 1 to 2 days after shipment.
It may take a few more days if the delivery destination is far away or in some areas such as remote islands.

Time zone
specification】・・Morning / 12:00 - 14:00 / 14:00 - 16:00 16:00 - 18:00 / 18:00 - 20:00 / 19:00 - 21:00 / 20:00 - 21: 00

Number of days for delivery

Orders will be shipped within 5 business days after payment is confirmed for standard delivery.

Please note that we are closed on Saturdays, Sundays, national holidays, and during the year-end and New Year holidays.

About compensation for products

In the event of damage or loss during shipping,
we will compensate for the product in the case of home delivery service.
Click Post and Letter Pack Plus are not covered by compensation.
If the same item is resent or the same item is not available, we will refund your money.

Please note that we may not be able to compensate for the following cases

• If the shipping address specified is incorrect or incomplete.
• If notification of non-delivery is received more than 7 days after the shipping date.
• We will not be able to compensate for the goods because it is difficult to check the status of the goods after a certain period of time.
• If there has been a delivery accident in the past.
*Compensation may not be possible depending on the results of the investigation by the delivery company.

Shipping Methods and Rates (Overseas)

We plan to ship by "Air Mail: International Parcel" as the basic method of delivery.
International e-Packet" may be used in some cases, depending on the size and contents.
Shipping fees are set by each country.
Please check the shipping rates after adding the items to the cart.

Estimated Shipping Charges

International Shipping: Free shipping for orders over 18,000 yen ★Free shipping for orders over 18,000 yen

• Zone 1: East Asia ￥1,600
• Zone 2: Southeast Asia and Southwest Asia ￥2,150
• Zone 3: North and Central America, Europe, Oceania, Middle East ¥3,650
• Zone 4: South America and Africa ￥4,200
  
  

Number of days for delivery (overseas)

Orders will be shipped "within 5 business days after confirming payment" for normal delivery.

Please note that we are closed on Saturdays, Sundays, national holidays, and during the year-end and New Year holidays.

It usually takes about 10 days to 3 weeks depending on the postal situation.
We will provide you with a tracking number.

Tariffs and Import Duties

International deliveries may be subject to customs duties and consumption taxes.
Please pay such fees at the time of delivery.
We will not accept any order cancellations that are not in compliance with the payment of customs duties.

About compensation for products

In case of damage or loss during shipping,
we will compensate you for the loss or damage.

We will resend the same item or refund your money if the same item is not available.

Please note that we may not be able to compensate in the following cases

• If the shipping address specified is incorrect or incomplete.
• If notification of non-delivery is received more than 20 days after the shipping date.
• We will not be able to compensate for the goods because it is difficult to check the status of the goods after a certain period of time.
• If there has been a delivery accident in the past.
*Compensation may not be possible depending on the results of the investigation by the delivery company.

International parcels are covered by a damage compensation service, but
the amount of compensation is limited according to the weight of the parcel.

In the event of loss or damage to mail, the actual loss will be compensated up to the compensation amount shown in the table below.

*If you wish to increase the amount of compensation, you must choose "Insured International Parcels".
Please let us know if you wish to have this service, as it requires an additional fee.

About products with PDF downloads and videos

• PDF download pattern: You can download the file. (In this case, there is no product to be shipped.)
  We will send you an email with the downloadable file.
  You will receive an email with the downloadable file and print it out yourself.
• Products with video: After placing your order, you will receive an email with the URL where you can view the video.

→ Click here for more details about PDF downloadable stencils.

Cancellation of Orders

The contract with the customer is considered to be concluded when the "Order Confirmation E-mail" is sent from our store.

Once an order has been confirmed, we cannot accept cancellations, changes, or returns.

About adding or bundling products

We do not accept changes after an order is confirmed, but if you would like to add any additional contents, please contact us as soon as possible.

We may be able to add items to your order before it is shipped.
Please contact us by e-mail as soon as possible if you would like to add items to your order.

Returns and Exchanges

Once an order has been confirmed, we cannot accept cancellation, change, or return of products for any reason except for "defective products" or "wrong products".

If you receive an item that is defective or incorrectly packaged, please contact us by e-mail or inquiry within 5 days of receipt of the item.

We will exchange it for a good item identical to the one you ordered, except in the following cases

We do not accept exchanges in the following cases

1. For the customer's convenience (different image, size mismatch, etc.)
2. If you fail to notify us of defective items within 5 days of receipt
3. Sale items
4. For pre-order or made-to-order products
5. If any part of the product, such as accessories, is lost due to the customer's responsibility
6. If the product is soiled or damaged due to the customer's responsibility
7. If the product has been used even once
8. If you purchased the product from a source other than our store
9. Other cases in which we deem it unacceptable to accept an exchange in accordance with the above.

For products that cannot be exchanged due to out-of-stock, we will issue a refund.
Refund methods for credit card payments will be in accordance with the credit card company.

Shipping charges for returned or exchanged items

We will bear the shipping costs for exchanging defective or incorrect items.

About gift wrapping

If you would like to gift wrap your order, please add the items on the following page to your cart with the other items in your order.
Click here for gift wrapping

How to use the online store

About Product Categories

We have categories such as stamps, stationery (system organizers, refills, etc.), and household goods.

About Navigation

The position of the "navigation" will differ depending on the "browser window size".

In a large window on a PC:
The navigation is displayed at the "top" of the page.

In other cases (including smartphones):
Click on the "line mark" in the upper left corner to open the "sidebar menu".

About the filter function

There is a filter function (refinement function) for products.

If the browser window size is large on a PC, the product
will be displayed as navigation on the left.

Otherwise,
"Filter" will appear at the top of the page.

About pages other than products

In addition to the product pages, we have prepared various other pages.
If you are new to our store, or if you are not sure which product to choose, we hope you will find this page helpful.

About Review Submission

Please refer to the "Customer Comments" page for more details.

If you use our products, please send us your review.
You can submit your review in the "Review" section of each product page.
We will check the contents of your review and publish it with our reply.
We would appreciate it if you could refer to the comments of other customers when shopping.