Shipping policy
Shipping (Japan)
Shipping Charge
Domestic: Free shipping for orders over 8,800 yen (including tax)
( *More than 11,000 yen for Hokkaido and Okinawa )
For orders between 0 yen and 8,799 yen (including tax):
Click Post: 200 yen (flat rate nationwide)
, Letter Pack Plus: 520 yen (flat rate nationwide )
Delivery service ( except
Hokkaido and Okinawa) 990 yen
/ Delivery service (Hokkaido and Okinawa) 1,607 yen
*Additional shipping fees may apply for isolated islands and some areas.
*We may not be able to accept Click Post or Letter Pack Plus due to the thickness of the package.
We will notify you by e-mail if there is any change in shipping method after your order is placed.
You can choose your preferred delivery time for home delivery service from the following options.
Delivery time
zone 】・No
preference ・Morning
/ 12:00-14:00 / 14:00-16:00
16:00-18:00 / 18:00-20:00 / 19:00-21:00 / 20:00-21:00
*No delivery charge for digital contents (PDF downloads, videos, etc. ).
Product delivery time
Products will be shipped within 5 days after payment is confirmed.
*It will take longer than usual on Saturdays, Sundays, national holidays, and during the year-end and New Year holidays. Thank you for your understanding.
Delivery Method
We will ship by the method you choose when you place your order. Digital contents will be sent to you by e-mail as a file that you can use.
About Shipping (Overseas)
Shipping Charges
International shipping is set for each country.
Please check by placing items in the cart and proceeding.
Approximate Shipping Charges
International Shipping: Free shipping for orders over 18,000 yen ★
- Zone 1: East Asia ￥2,000
- Zone 2: Southeast Asia and Southwest Asia ￥2,300
- Zone 3: North and Central America, Europe, Oceania, Middle East ¥2,700
- Zone 4: South America and Africa ¥3,000
Delivery time (overseas)
Depending on postal conditions, it usually takes 10 days to 3 weeks from shipping.
We will provide you with a tracking number.
Tariffs and Import Duties
International deliveries may be subject to customs duties and consumption taxes.
Please pay such fees at the time of delivery.
We will not accept any order cancellations that are not in compliance with the payment of customs duties.
About compensation for goods
We will compensate you for any item damaged or lost during shipping.
If the same item is resent or the same item is not available, we will refund your money.
Please note that we may not be able to compensate in the following cases
- If the shipping address specified is incorrect or incomplete.
- If notification of non-delivery is received more than 20 days after the shipping date.
- We will not be able to compensate for the goods because it is difficult to check the status of the goods after a certain period of time.
- If there has been a delivery accident in the past. *Compensation may not be possible depending on the results of the investigation by the delivery company.
International parcels are provided with a damage compensation service, but
the compensation limit is determined according to the weight.
In the event of loss or damage to mail, the actual loss will be compensated up to the compensation amount in the following table.
*If you wish to increase the amount of compensation, you must choose "Insured International Parcels".
Please let us know if you wish to have this service, as it requires an additional fee.
| Type of mail or special handling | Amount of compensation |
|---|---|
| ～Up to 5kg | 11,160 yen |
| From 5 to 10 kg | 15,170 yen |
| From 10 to 15 kg |
19,190 yen
|
| From 15 to 20 kg | 23,200 yen |
| From 20 to 25 kg | 27,220 yen |
| From 25 to 30 kg | 31,230 yen |