Shopping Guide

Shopping flow
Payment
Delivery method/Shipping fee (within Japan)
Number of days until delivery (within Japan)
Delivery method/Shipping fee (overseas)
Number of days until delivery (overseas)
Purchase details
Cancel your order
Addition and bundling of products
Returns/Exchanges
gift wrapping
How to use the online shop
Post a review

Shopping flow

STEP1. Shopping cart

Select the product on the product page and add it to your shopping cart.

Check the items in your cart, and if you are satisfied, click "Proceed to checkout" to proceed to the next step.

Shopping guide 01

STEP2. Member login

[For those who have already registered as a member]

Please log in using the email address and password entered during registration.

[For those who are not registered as members]

Click the "Create an account" button to proceed to the next step.
*You can shop without registering as a member, but your order history and information will be stored for convenient shopping.

In addition, we will be eligible for various benefits exclusively for members.
The same goes for our e-mail newsletter, so please sign up.

Please check the Frequently Asked Questions for account and login information.

[For those who wish to check or change their registered email address]

If you have forgotten your email address or would like to change it, please check our Frequently Asked Questions .

Shopping guide 02

STEP3. Specify delivery address

Please select your shipping address.
If you are entering a new address, please select "Use new address".
Click "Proceed to choose shipping method" and if there is no problem with the shipping information, click "Proceed to payment".

STEP4. Select payment method and billing address

You can choose to pay by credit card or bank transfer.
If paying by credit card, please enter your card information.
When you have finished entering the information, confirm the details and press "Pay Now" to finalize your order. (In case of transfer, "Order completed")

Shopping guide 03

STEP5. Order completed

Your order process is complete.
After completing your order, you will receive an email confirming your order, so please check it. *If paying by bank transfer, we will inform you of the transfer destination information.

If you do not receive it within a day or more, please contact us using the inquiry form .

About email settings

Depending on your email reception settings, our emails may be blocked or sorted into your spam folder.
Please check your email settings.
★Email sender:
Please set your settings to receive emails from the domain "ecru-forest.com".

About payment

Our online shop accepts the following payment methods:
★Smartphone payment is now available.

Smartphone payment

PayPay, LINE Pay, au PAY

Credit card payment

[Types of cards that can be used]

VISA, JCB, MasterCard, American Express

Our website uses a security system called SSL. All of your sensitive credit card information is encrypted and transmitted.

【please note】

*If paying by credit card, your card will be approved on the website at the time of ordering.
Please note that unless this approval is obtained, the use of the card and the order will not be confirmed.

*Depending on your usage status, you may be asked to change to another payment method.

[Number of payments]: 1 time

Bank transfer

Japan Post Bank, Sumitomo Mitsui Banking Corporation, Rakuten Bank

After placing your order, we will notify you of the total amount and transfer address via email. Please be sure to check.
We ask that you complete the payment procedure within 5 days.
It will be shipped after confirmation of payment.
*Please note that the transfer fee will be borne by the customer.

About delivery methods and shipping charges (within Japan)

★Shipping within Japan: Free shipping for orders over 8,800 yen★
*Hokkaido and Okinawa: 11,000 yen or more
*Both cases apply if you select "Automatic delivery method".

Click post: 200 yen (nationwide uniform)

Estimated thickness: The thickness of the stamp is just about possible with a click post. Please note that this is simple packaging.

*If the shipping charges are different when you place your order, we will correct it after you place your order. I kindly thank you.

*If it cannot fit in one delivery, we will change to the cheapest shipping method such as two delivery services, Letter Pack Plus, or courier.
There may be a change in the total amount, in which case we will notify you of the additional cost by email.

After delivery, it will be delivered to your post within 1-2 days.
*A statement of delivery will not be included in the package, so please let us know if you would like one.

Letter pack plus: 600 yen (nationwide uniform)

Delivery will be made face-to-face within 1 to 2 days after shipping.
If the delivery address is far away, or to some areas such as remote islands, it may take several more days.

home delivery

990 yen <br>Nationwide except Hokkaido and Okinawa

1,607 yen <br>Hokkaido/Okinawa

*Delivery will be face-to-face within 1 to 2 days after shipping.
If the delivery address is far away, or to some areas such as remote islands, it may take several more days.

[About time zone specification]
・No preference・Morning / 12:00-14:00 / 14:00-16:00 16:00-18:00 / 18:00-20:00 / 19:00-21:00 / 20:00-21:00

Number of days until delivery

In the case of standard shipping, ordered products will be shipped within 5 business days after payment is confirmed.

*We are closed on Saturdays, Sundays, holidays, and the year-end and New Year holidays, so thank you for your understanding.

About product compensation

If the item is damaged or lost during shipping, we will compensate you for the item if it is delivered by courier.
Click Post Letter Pack Plus is not eligible for compensation.
If the same product is resent or the same product is not available, we will issue a refund.

Please note that product compensation may not be possible in the following cases:

If there is an error or incompleteness in the delivery address you specified.
If you receive notification of non-delivery more than 7 days after the shipping date.
*If the date has passed, it will be difficult to confirm the situation, so we will not be able to provide compensation for the product.
If there has been a delivery accident in the past

About delivery methods and shipping charges (overseas)

Standard: We will ship based on EMS.
Small Packet: We mainly use Japan Post's Small Packet, but other delivery methods may be used in some cases.
Shipping charges are set by each country.
Please add the item to your cart and proceed to check.

Estimated shipping cost

★Overseas shipping: Free shipping for orders over 20,000 to 23,000 yen★
(*Over 20,000 yen in East Asia)

Zone 1: East Asia ¥1,500 - ¥ 2,000
Zone 2: Southeast Asia/Southwest Asia ¥1,500 - ¥ 3,000
Zone 3: North and Central America, Europe, Oceania, Middle East ¥2,500 - ¥ 4,500
Zone 4: South America/Africa ¥3,000 - ¥ 5,000

Number of days until delivery (overseas)

In the case of standard shipping, ordered products will be shipped within 5 business days after payment is confirmed.

*We are closed on Saturdays, Sundays, holidays, and the year-end and New Year holidays, so thank you for your understanding.

Depending on the postal situation, it usually takes about 10 days to 3 weeks.
We will notify you of the tracking number, so please check it.

About customs duties and import duties

Customs duties and consumption taxes may be incurred for overseas deliveries.
Please pay the cost at the time of delivery.
We will not accept any cancellation of orders where you are dissatisfied with the payment of customs duties.

About product compensation

We will compensate the product if it is damaged or lost during shipping.
If the same product is resent or the same product is not available, we will issue a refund.

Please note that product compensation may not be possible in the following cases:

If there is an error or incompleteness in the delivery address you specified.
If you receive notification of non-delivery more than 20 days after the shipping date.
*If the date has passed, it will be difficult to confirm the situation, so we will not be able to provide compensation for the product.
If there has been a delivery accident in the past

International parcels come with a compensation service, but
The compensation limit is determined depending on the weight.
When mail is lost or damaged, the actual amount of damage will be compensated up to the amount shown in the table below.

*If you wish to increase the amount of compensation, you will need to use "Insured International Parcel".
Please let us know if you would like this as there will be an additional charge.

Type of mail or special handling	Amount of compensation
~ up to 5kg	11,160 yen
Up to 5-10kg	15,170 yen
Up to 10-15kg	19,190 yen
Up to 15-20kg	23,200 yen
Up to 20-25kg	27,220 yen
Up to 25-30kg	31,230 yen

About order cancellation

The contract with the customer shall be established upon the dispatch of the "Order Confirmation Email" from our store.

Once an order has been confirmed, we cannot accept cancellations, changes, or returns.

About adding and bundling products

We do not accept changes after your order is confirmed, but if you would like to add any additional information, please contact us as soon as possible.

If the item has not yet been shipped, it may be possible to add the item.
If you have any additional requests, please contact us via email as soon as possible.

About returns and exchanges

Please note that once your order has been confirmed, we cannot accept cancellations, changes, or returns of products due to the customer's convenience, other than "defective products" or "wrong products".

If there is a problem with the product or the packaging is incorrect, please contact us via email or contact us within 5 days of receiving the product .

Except in the following cases, we will exchange your ordered product for the same good product.

[We do not accept exchanges in the following cases]

Cases due to customer circumstances (different from image, size incompatibility, etc.)
If we do not receive notification of a defective product, etc. to our store within 5 days after receiving the product.
For sale items
For pre-order and made-to-order products
If a part of the product, such as accessories, is lost due to the customer's responsibility.
If the product is soiled or damaged due to the customer's responsibility
If you have used the product even once
If you purchase from a vendor other than our store
Other If our store determines that we are unable to accept exchanges in accordance with the above.

For products that are out of stock and cannot be exchanged, we will issue a refund.
In addition, the refund method for credit card payments will depend on the card company.

About shipping costs for returned and exchanged items

Our store will bear the shipping costs for exchanging defective or incorrect items.

About gift wrapping

If you would like gift wrapping for a present, please add the products on the following page to your cart along with other products.
・Click here for gift wrapping

About how to use the online shop

About product categories

There are categories such as stamps, stationery (system notebooks, refills, etc.), and household goods.

About navigation

The display position of "Navigation" differs depending on the "browser window size".

・If you have a large window on your computer:
Navigation is displayed at the top.

・Other cases (including smartphones):
Click the "line mark" in the "top left" to open the "sidebar menu" and view it.

About filter function

There is a product filter function (narrowing down function).

・If the browser window size is large on your computer:
Displayed as navigation on the left.

・Other cases:
"Filters" are displayed at the top of the page and can be used from there.

About pages other than products

In addition to product pages, we also have various other pages.
If you are using our store for the first time, or if you are unsure of which product to choose, we hope that you will find this information helpful when shopping.

About posting reviews

★ Details are introduced on the "Customer Feedback" page.

If you use our products, please leave us a review.
There is a "review" section on each product page, where you can post your reviews.
We will check the content of your review and post it along with your reply.
We hope that you will take into account the comments of other customers when shopping.

★ "Frequently Asked Questions" are posted here.