Legal notice
Representative: Toshiko Koda
Location: 6-5-28-302 Shinoharanakamachi, Nada-ku, Kobe, Hyogo, 657-0066, Japan
Phone: 0788021217
E-mail address: info@ecru- forest.com
Sales Price:Please refer to each product page.
Fees other than product price: Shipping and handling, bank transfer fee (if you wish to pay by bank transfer, you must pay it)
Shipping charges (domestic)
Free shipping for domestic shipments within Japan with a minimum spend of 8,800 yen (tax included)
(*Hokkaido and Okinawa: 11,000 yen or more)
For orders between 0 yen and 8,799 yen (including tax)
・Click Post: 200 yen (flat rate nationwide)
・Letter-Pack Plus: 520 yen (flat rate nationwide )
・Courier service (outside Hokkaido
and Okinawa ):
990 yen
・Courier service (Hokkaido and Okinawa): 1,607 yen
*Additional shipping charges may apply to isolated islands and some areas.
Click Post and Letter Pack Plus may not be accepted due to the thickness of the package.
We will notify you by e-mail if the shipping method is changed after your order is placed.
Preferred Delivery Time Zone
You can choose your preferred time for home delivery from the following options.
No preference / Morning / 12:00 - 14:00 / 14:00 - 16:00
16:00 - 18:00 / 18:00 - 20:00 / 19:00 - 21:00 / 20:00 - 21:00
*Digital contents (PDF downloads, videos, etc.) are not subject to delivery charges.
Delivery Charges (Overseas)
International shipping is set for each country.
Please check by adding items to the cart and proceeding.
Estimated Shipping Cost
Free shipping for international orders over 18,000 yen
- Zone 1: East Asia ￥2,000
- Zone 2: Southeast Asia and Southwest Asia ￥2,300
- Zone 3: North and Central America, Europe, Oceania, Middle East ¥2,700
- Zone 4: South America and Africa ¥3,000
Delivery time (overseas)
Depending on postal conditions, it usually takes 10 days to 3 weeks from shipping.
We will provide you with a tracking number.
About compensation for products (overseas)
We will compensate you for any item damaged or lost during shipping.
We will resend the same item or refund your money if the same item is not available.
Please note that we may not be able to compensate for the following cases
- If the shipping address specified is incorrect or incomplete.
- If notification of non-delivery is received more than 20 days after the shipping date.
- We will not be able to compensate for the goods because it is difficult to check the status of the goods after a certain period of time.
- If there has been a delivery accident in the past.
International parcels are provided with a damage compensation service, but
the compensation limit is determined according to the weight.
In the event of loss or damage to mail, the actual loss will be compensated up to the compensation amount in the following table.
*If you wish to increase the amount of compensation, you must choose "Insured International Parcels".
Please let us know if you wish to have this service, as it requires an additional fee.
| Type of mail or special handling | Amount of compensation |
|---|---|
| ～Up to 5kg | 11,160 yen |
| From 5 to 10 kg | 15,170 yen |
| From 10 to 15 kg |
19,190 yen
|
| From 15 to 20 kg | 23,200 yen |
| From 20 to 25 kg | 27,220 yen |
| From 25 to 30 kg | 31,230 yen |
Method and timing of payment
For credit card payment: Payment will be made at the time of purchase
The billing date will vary depending on each credit card company.
In
the
In case of bank transfer: Please complete the procedure within 5 days of your order.
Japan Post Bank, Sumitomo Mitsui Banking Corporation, Rakuten Bank
Items will be shipped within 5 days after payment is confirmed.
Please note that it will take longer than usual on Saturdays, Sundays, national holidays, and during the year-end and New Year's holidays. Thank you for your understanding.
Product Delivery Method
We will ship by the method you choose when you place your order.
Digital contents will be sent to you by e-mail as a file that you can use.
Returns, Defective Products, and Cancellations
Please note that once an order has been confirmed, we cannot accept any cancellation, change, or return of products for any reason other than "defective" or "wrong product" by the customer.
The contract with the customer is considered to be concluded when the "Order Confirmation E-mail" is sent from our store.
If there are any defects in the product or the product is incorrectly packaged, please contact us by e-mail or inquiry form within 5 days from the date of delivery.
We will replace it with a good product identical to the one you ordered, except in the following cases
We do not accept exchanges in the following cases
- For the customer's convenience (different image, size mismatch, etc.)
- If you fail to notify us of defective items within 5 days of delivery
- Sale items
- For pre-order or made-to-order products
- If any part of the product, such as accessories, is lost due to the customer's responsibility
- If the product is soiled or damaged due to the customer's responsibility
- If the product has been used even once
- If you purchased the product from a source other than our store
- Other cases in which we deem it unacceptable to accept an exchange in accordance with the above.
For products that cannot be exchanged due to out-of-stock, we will issue a refund.
Refund methods for credit card payments will be in accordance with the credit card company.
Return period: Please contact us within 5 days of receiving the product
.Shipping costs for returns and exchanges:
We will pay for the shipping costs of exchanging defective or incorrect items.